Purchasing any product (Software) from the Wyomind.com website means buyers agree to the following statements (Agreement):
Wyomind.com continuously improves and updates its products so as to offer the buyer the best functionality and usability. Such enhancement upgrades will be available to license holders only.
Wyomind.com offers license holders free upgrades to all products. Free upgrades are made available to the license holder through their account created on the Wyomind.com website at the time of their first purchase.
Any visitor of www.wyomind.com can send information requests or pre-sale questions to Wyomind from the Enquiries form or the online chat service available on each page. Users must be aware that these services are in no case technical support.
Any customer who purchased one license of a software proposed by Wyomind receives 6 months of free support for the purchased license only. Customer support is available from the user's account in My account > My tickets. Customers must provide the Wyomind team with details (screenshots via links, settings, steps followed etc...) and should not open a new ticket to answer to a previous one.
Support service includes a response time under 24 hours to any support request sent to Wyomind. This response time is applied during working days. Wyomind reserves the right to exceptionally exceed that response time limit and commits itself to notify customers of new estimated response time.
Any support request that would need the Wyomind team to work on the customer's website/server can only be done if this website/server is accessible via FTP and if the Magento back office is accessible via HTTP. The customer must provide the appropriate access permissions. In the case where it is required to connect remotely or via a virtual desktop, the operation will only be carried out via Teamviewer and will be charged on the basis of Wyomind current hourly rate.
Extra paid support periods are available at any time: when buying six months of support, the license holder will obtain support from wyomind.com during 6 months from the date of purchase as when buying one year of support, that period will last one year. This principle also applies to the additional month(s) a license holder can get for free after writing a review.
Beyond the Support Period, no support for extensions usage and configuration can be offered to license owners. Only issues related to bugs or/and critical errors can be addressed. The Wyomind team reserves the right to reject any support request that is not sent within a valid Support Period.
Wyomind.com may collect some personal information relating to users. Below is the list of information that is collected when using services on Wyomind.com.
When creating an account on Wyomind.com, users are asked to fill in billing information such as their first and last names, company name, VAT number, billing address as well as their email address.
When users are making use of Wyomind.com tools, some information is automatically collected. Wyomind collects indirectly information about the device and the connexion of users. This device information includes the type and settings of the connexion, the operating system, the browser type, the IP address, and the landing page URLs. IPs are used and stored anonymously.
The information is collected by Wyomind in order to provide, improve and develop services.
This helps to create and maintain a reliable and secure environment as Wyomind does not keep any of the payment information (credit card number, bank account number or IBAN) following a transaction.
Wyomind is committed to ensuring that sensitive data is totally secure. In order to prevent disclosure, Wyomind has put in place suitable procedures to secure the information collected online.
Whenever they want, buyers may choose to stop the collection of their personal data and delete them by sending an email to https://www.wyomind.com/contact.html.
Personal data are not passed on or disclosed to third parties.
Software downloaded from the Wyomind.com website is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of fitness for a purpose, or the warranty of non-infringement.
Without limiting the foregoing, Wyomind makes no warranty that:
The Software and the Documentation made available on the Wyomind.com website could include technical or other mistakes, inaccuracies or typographical errors and may be out of date. Wyomind makes no commitment to update such materials nor assumes any responsibility for errors or omissions therein. Wyomind may make changes to the Software or the Documentation made available on its website.
In no event shall Wyomind be liable to the buyer or any third parties for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Wyomind has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this Software.
The use of the Software downloaded through the Wyomind.com website is done at its own discretion and risk and with the agreement that the buyer will be solely responsible for any damage to its computer system or the loss of data that results from such activities. No advice or information, whether oral or written, obtained by the buyer from Wyomind or from the Wyomind.com website shall create any warranty for the Software.